The UPS Store in 31 South Talbert Boulevard

Customer Reviews about The UPS Store:

• ★ ☆ ☆ ☆ ☆
  I've been doing business with this store for years. It has always been a pleasure to stop in until it changed ownership. If you look at the reviews you'll notice the old reviews are all 5s and one 4. All the new reviews are 1s which is the worst score you can possibly get. That means that if the scores weren't there from the old ownership, that the scores under the new ownership would be a Google review average of 1.0. To put that in perspective, that means that no establishment in the world could have a worse score. Since the new owner bought this store, my customers have been complaining about damaged packaging. One day I saw one of the kids working there crush one of my boxes right in front of me. When I asked her to please not do that, she actually said that she didn't do it even though she knew that I just saw her do it. If you have to meet the new owner, you will see the root of the problems. The new owner lacks the personality, skills, and professionalism needed to take care of UPS's customers. I'm going to look into switching my company account from UPS to FedEx. That way I don't have to come to this store anymore.
  By Arnold Layne, September 20, 2017
• ★ ☆ ☆ ☆ ☆
  I was given a shipping quote of $118 on 8/2/16. The next morning, my son brought the item in to the UPS Store and told the store employee of the quote from the afternoon before. The employee boxed and shipped the item, my son paid using my credit card and left without any questions. The next day I noticed we were charged $334. After two weeks of no response, I was told the owner basically said "too bad". She will not return my calls and no one at the store will do or say anything; not even an apology.
  By Michael Kennedy, March 23, 2017

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About The UPS Store in Lexington